WORKSHOP TWO - NON VERBAL COMMUNICATION
RITUAL: Name tags/Handouts/Snack/Sit in a new seat
DISCUSSION: Talk about last week’s class. Do you have any questions about
what we talked about last week? Can anyone tell me what dementia is? Can you
tell me three words that have to do with Alzheimer’s disease?
ICEBREAKER: Pick one from my big list
WARM UP: Point Nod Walk
BRAINSTORM - PAIRS List of non-verbal communication
Break into pairs and see who can come up with the most ways to communicate non-verbally
in 3 minutes. At the end of three minutes ask for one pair to share their list,
if anyone has different ones to add ask them to stand and share from their list.
Talk about non-verbal communication. We communicate non verbally 24 hours a
HANDOUTS: I usually follow the handouts. You
can print out just the handout for the discussion below here.
DISCUSSION: About the Mirrors game
- Eye Contact
Very important for accurate communication: to give complete attention to the
individual, to show respect and to connect from one person to another.
"How many of you have held a newborn baby?"
OK. What did you look at? The face. Eyes ? Right ? Then you checked the fingers
and toes. How many of you have been with someone when they are dying? What
are you looking at ? The eyes. Waiting for them to close or glaze over. We
aren’t checking the fingers or toes anymore. Form the time we are born
til the moment we die we are focusing on the eyes. How important eye contact
is to human beings. We are connected through our eyes. Now those of you who
found someone you didn’t know very well to play the Mirror game and
you had to make eye contact with the other person for 2 minutes - I bet if
you didn’t say Hello to them in the hallways before the next time they
are walking down the hall and you see each other you will day “ Hey
! Hi ! You were my partner - remember ( mime doing the mirror game) “
You didn’t share any new information or facts about each other, you
simply connected through eye contact.
- Body Language /Facial Expressions
Does your face match your words ? When you aren’t speaking what
does your face say to those around you ?
Match your body language with your intent. Know that someone is always watching
you. You need to be able to read others body
language and know is the individual saying to you with their body
" If I were to stand before you and say, Wow, I sure am glad I am here
with you today." (Say it with sarcasm and negative body language) “
Did you believe me? What did you think? Right - my words did not match my
facial expressions, my body language or my vocal characteristics.
- FLIP CHART
Write the Statistic
People we communicate with will take away from us:
7% of our words
38% of vocal characteristics : tone, volume, inflection
55% of body language and facial expressions
EXERCISE: I Can Name that Body Language in ...
EXERCISE: Pass the face
EXERCISE: Movement circle !
When necessary you can model/cue an activity for an individual/group.
Try and show it in steps, just like when you are vocalizing instructions.
EXERCISE: Movement Circle
Both are forms of communicating. Approach a person from the front and be aware
of how close you are when speaking, especially when the person is seated.
VISUALIZATION: Close your eyes. You are in a wheelchair in a hallway and you
are dozing in and out. You open you eyes and you are not sure where you are
right now. There is something that looks familiar but then you hear some scary
noises down the hall. You see some people but you don’t know who they
are, you see doorways but can’t tell where they go. You start to feel
anxious and you can feel you heart beating a little faster and are wanting
to call out when ... (Be walking around the room as you do this and pick someone
who is visible to most of the group and place you hand firmly on their shoulder
at this moment. They usually jump a bit.) "How did that feel? What would
you do ?"
- Face to Face /Eye Level
Speak and gesture face to face and try to communicate at their eye level when
Be aware of communicating with other senses; smell, sight, taste
and touch...Touch is very important.
It really can be golden.
EXERCISE: Clap Pass
EXERCISE: Group Mime
EXERCISE: Scene in 2 sentences- verbal and non verbal
CLOSER: Look at list of closers.
EVALUATION: Fill out one page evaluation
(click for printable PDF)
HOMEWORK : Look over your handouts and which of these apply to you?
Which one can you focus on for this next week?